ENG InSta Assist - Virtuaalne Assistent Ingrid Stamm

Hi there!

I am a virtual assistant Ingrid

I enjoy assisting customers and finding the best solutions.

I am happy when clients can commit to the things that are important to them and create the most value, and leave the inconvenient editorial work for me.

Who is a Virtual Assistant or VA?

Virtual assistant provides online solutions for micro and small businesses, either on a temporary or permanent basis, often having previously worked as a secretary or in customer service, but not necessarily. Services they offer, might include the following, but not only:

secretarial work
web management
accounting, marketing
social media management
copywriting
editing
sales support and much more.

Virtual assistant is an independent professional who sets her own pricing and work schedule, and tracks his own hours and reports and invoices for completed work.

Some reasons why a virtual assistant can be useful for your company:

COST SAVINGS: Virtual assistants usually work from home, which means you don’t have to provide them with office space or tools. This helps to reduce the costs associated with physical activity

TEMPORARY HELP: If you have a seasonal business or project that requires temporary extra labor, you can hire a virtual assistant only when you need it. For example, during the summer or Christmas season, you may have

WORKLOAD INCREASE - As your business grows, your task load increases. Virtual assistant can help ease your workload without having to hire new employees

PROJECT-BASED HELP: If you have a big project like building a new website or running a marketing campaign, you can hire a virtual assistant just for that project. It is more cost effective than hiring full-time employee

FIXED PRICE: Virtual assistants usually bill based on the actual volume of work. This means you only pay for what they have done, not the ever-increasing salary costs. This can be especially useful for small businesses with budget constraints.

a virtual assistant is a great solution if you want flexible and cost-effective help for your business.

Who am I and how can I help you?

I have a Bachelors degree in Hospitality Management from the U.S. and I am a customer service professional, having worked both in Estonia and overseas

in various fields of private and public sector, such as:

IT administration
information communication
tourism, hotels and restaurants,
textile industry
education

My Services:

Customer support, i.e. answering inquiries and questions in chat windows/email
Creating and implementing CX, i.e. customer experience strategy
Formatting documents and Powerpoint presentations
Data entry
Creation and management of newsletters, websites and blog posts
Event management
Travel planning activities
Calendar, booking management
Designs made in Canva Design platform
Organization and management of online meetings and webinars
Ordering souvenirs and materials, work tools and work clothes
Facebook page/group, event management and posting
Translation work Estonian-English and English-Estonian
E-store management, Mystery shopping, service analysis

Feedback

Ingrid has very good communication skills, speaks English very well and knows how to make the client feel cared for. Ingrid's edits reflect an aesthetic eye, attention to detail, life experience and care. All the things we were able to create together, such as the jubilee book project or implementing Smaily platform and the birth of newsletters or video guides, the organization of the service information day, will remain as memories of the moments we experienced together that fostered a sense of team.

Virge Millert

Ingrid has always been remembered as good-natured and cheerful, as well as the work and editing related to her clients. Whether it was the RIKS anniversary book, newsletters or service-related information days, CVI renewal project, etc. These activities stood out to everyone, but Ingrid also contributed to the activities of our department, as she knew English very well and translated the mobile software user manual of and helped to format it beautifully.

Toomas Vahi